Complaints
What happens if something goes wrong?
Complaints
We’ll always work hard to ensure that everything goes to plan at every stage of the process, and we care deeply about delivering a great service to our customers.
Because Advanced Inheritance is regulated by the Financial Conduct Authority and the loans that we issue must comply with The Consumer Credit Act 1974, you are provided with a range of protections as a consumer.
If at any stage you think that we’re letting you down, please do get in touch to let us know. To make a complaint, please contact us using any of the following details:
We will acknowledge your complaint in line with our Complaints Policy and endeavour to resolve your concerns as soon as possible. In any case, we will acknowledge your complaint and write to you within 8 weeks either confirming our final position or explaining why we are unable to do so.
If you would like a copy of our full procedure for handling customer complaints, please let us know using any of the contact details above.
Financial Ombudsman Service
And if we still can’t fix things to your satisfaction...
We’ll truly do our utmost to resolve any complaints you have. However, if you’re not happy with the outcome, you have the right to refer any unresolved complaint to the Financial Ombudsman Service (FOS).
- By post to: The Exchange Tower, London, E14 9SR
- By calling: 0800 023 4567
- By emailing: complaint.info@financial-ombudsman.org
- How to complain to the Financial Ombudsman »
In addition, the supervisory authority of the Consumer Credit Act 1974 is the Financial Conduct Authority, whose address is 12 Endeavour Square, London E20 1JN.
© Advanced Inheritance Limited 2024